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LEGAL & REFUND POLICY

Our promise, in writing.

This document is the binding agreement between you (the “Customer”) and Veloxia Logistics,
Inc., a Delaware corporation (the “Company”). Governed by the laws of the United States of
America. Last updated 06 May 2026.

100% Refund-on-Delivery Guarantee

All payments made to Veloxia Logistics for shipping, handling, customs and ancillary services are fully refunded to the Customer upon successful delivery of the shipment to the designated recipient. No deductions. No conditions. This refund constitutes part of the consideration of our service contract and is enforceable as a binding contractual term.

1. Scope of the Refund Guarantee

The Refund-on-Delivery Guarantee (the “Guarantee”) applies to every shipment consigned to Veloxia Logistics under a valid Bill of Lading, Air Waybill, or Consignment Note issued by the Company on or after 1 January 2024.

Upon confirmed delivery of the shipment — evidenced by the recipient’s signature, biometric confirmation, or photographic proof captured by our courier or carrier partner — the total amount paid by the Customer to the Company in respect of that shipment shall be refunded in full to the original payment method within seven immediately.

2. Legal Basis

This Guarantee is offered pursuant to and is enforceable under:

  • The United Nations Convention on Contracts for the International Sale of Goods (CISG, 1980), Articles 30–34, regarding the obligations of delivery.
  • The Convention on the Contract for the International Carriage of Goods by Road (CMR, 1956), Articles 17–20.
  • The Hague-Visby Rules (1968) and the Rotterdam Rules (2009) governing carrier liability for sea freight.
  • Council Directive 2011/83/EU on consumer rights, where applicable to consumer Customers within the EU/EEA.
  • The U.S. Uniform Commercial Code (UCC) §2-503 & §2-504 regarding manner and tender of delivery, where applicable to U.S. shipments.

This Guarantee constitutes an express contractual warranty under the laws of the Netherlands (Burgerlijk Wetboek, Book 6) and is independent of any statutory rights the Customer may otherwise possess. Nothing in this policy excludes or limits any non-waivable consumer right.

3. Definition of 'Successful Delivery'

A shipment is deemed “successfully delivered” when all of the following conditions are met:

  • The cargo is physically tendered at the address specified on the consignment document;
  • The recipient (or their authorized representative) acknowledges receipt by signature, electronic signature, or one-time-passcode (OTP);
  • No claim of damage, shortage, or non-conformity is filed within seventy-two (72) hours of delivery;
  • Veloxia’s electronic Proof-of-Delivery (ePOD) system records a “Delivered” status timestamp.

4. Refund Process

Refunds are processed automatically — the Customer is not required to file any claim. The refund will be:

  • Issued to the same payment method originally used (credit card, bank transfer, wallet);
  • Processed within seven immediately  from the moment delivery status is confirmed by our agent and changes to “Delivered” in our tracking system;
  • Confirmed via email with a unique Refund Reference Number (RRN) for the Customer’s records.

If the refund is not received within fourteen (2) business days, the Customer may contact refunds@veloxiran.com and the Company will, in addition to the refund, pay a punitive 3% surcharge per day of delay.

5. Exclusions

The Refund Guarantee does not apply where:

  • The shipment is undelivered, lost, destroyed or seized by a competent authority — in which case the Customer is entitled to a separate full refund plus compensation under the cargo insurance schedule;
  • The Customer cancels the shipment before pickup — standard cancellation terms apply;
  • The shipment contains items prohibited under the Veloxia Restricted Goods List (available at /policy#restricted) or applicable export controls.

6. Privacy & Data

Personal data submitted to Veloxia is processed in accordance with the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.), the Virginia Consumer Data Protection Act, and other applicable U.S. state privacy laws. Tracking data is retained for thirty-six (36) months for audit and dispute-resolution purposes and is never sold to third parties.

7. Liability & Insurance

Cargo insurance up to USD 150,000 is included on every standard shipment, underwritten by U.S.-licensed carriers. Higher coverage may be purchased at booking. Veloxiran’s maximum liability is the greater of (a) the insured value of the shipment, or (b) the total amount paid by the Customer for that shipment, consistent with the limits established under the Carmack Amendment, 49 U.S.C. § 14706.

8. Governing Law, Jurisdiction & Dispute Resolution

This policy and any dispute arising hereunder are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-laws principles. The state and federal courts located in New Castle County, Delaware shall have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.

In accordance with the Federal Arbitration Act, 9 U.S.C. §§ 1–16, the parties agree that any monetary claim under USD 25,000 may, at the Customer’s election, be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

9. Amendments

Veloxia may revise this policy from time to time. The version in force at the moment a shipment is booked governs that shipment. Material changes will be notified to registered Customers by email at least thirty (30) days before they take effect, consistent with FTC guidance on material changes to consumer agreements.